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Dear Provider:

Effective July 1, 2020, the Provider Service Number is changing for our Access, Select, Liberty and Reserve Medicare Plans.

The new phone number, 1-833-857-5715, will be updated on the Provider Portal and in the Provider Manual. It also will be listed on the Member’s updated ID card in the area highlighted below:

Member ID Card Updated Phone Number

Please share this information with your staff. For any questions about this update, please contact your Provider Relations representative.

Thank you for working with WellCare to make sure our members – your patients – get the care they need.


WellCare Health Plans

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Last Updated On: 7/1/2020
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.