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Coverage Determination Appeal

Providers may request a redetermination by submitting an appeal with supporting documentation. You may file an appeal of a drug coverage decision any of the following ways:

WellCare, Pharmacy Appeals Department
P.O. Box 31383
Tampa, FL 33631-3383

  • Call: Refer to your Medicare Quick Reference Guide for the appropriate phone number.

Basis for Requests

Providers may request coverage or exception for the following:

  • Drugs not listed in the Formulary
  • Duplication of therapy
  • Prescriptions that exceed the FDA daily or monthly quantity limit
  • Most self-injectable and infusion medications 
  • Drugs that have an age edit
  • Drugs listed on the PDL but still requiring Prior Authorization (PA)
  • Brand name drugs when a generic exists
  • Drugs that have a step edit (ST) and the first-line therapy is inappropriate

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Last Updated On: 4/13/2022
HURRICANE IAN ALERT: Gov. Ron DeSantis declared a state of emergency for select counties in FL. Learn more about emergency planning and medication refills. ×