Skip to main content

Service Authorizations and Referrals

Permission to see providers is called a "referral" and permission to receive services is called an "authorization." If you need either type of permission, your Primary Care Physician (PCP) will request it for you. If you are referred to a Specialist and he or she believes you need services requiring authorization, he or she will request it for you. Some providers and certain services may not require permission from your PCP.

Authorization and referral requirements only apply to services covered by your plan. For a detailed explanation of what services are covered by your plan and how to receive them, please reference your plan’s Evidence of Coverage (EOC).

Contact Us icon

Need help? We're here for you.

Contact Us
Y0020_WCM_134133E_M Last Updated On: 10/1/2023
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.